We're BACKKKKKKKKKKKKKKKKKKKKKK

[PlayfulGod]

I had faith in our providers recovery efforts and here we are. :party::drinks: :sbgrox:

As some of you already know, the data center where our server is housed had a power transformer explode Saturday which knocked out like 3 walls on the first floor where our server is located. They managed to get phase 2 (2nd floor) up last night n this morning. And now we're up, for now. I do expect it to be touch n go for the rest of the day still and then again when they get the main power repaired and then switch off backup generators.

We thank everyone for their patience and understanding during this time of withdraws and DT's :drinks: :sbgrox:


PG n the SBG Staff

[WilliamB]

Good job! I will run out of my medication early this month but its nothing I can't overcome.:derisive:

[L♥VE]

If you are getting a server busy error try logging out and back in. I expect some slowness etc as all these servers come back online!

[kittswife]

WE'RE BACK! WE'RE BACK! WE'RE BACK! :jump:

[Ninjachic]

:Smile::Smile::Smile:

[L♥VE]

The Latest update so everyone is aware:

Dear Customer, Late last night, I told you we hoped to have power to the 6,000 servers in Phase 2 of our H1 data center by midnight, with all servers up by early morning. I am glad to say we came close, just a few hours after sunrise. At this time, 100% of our servers in Phase 2 have power, and our technicians are working with customers on any remaining server issues. We are confident all remaining issues will be resolved shortly.
I also explained the significant challenge we faced in the other phase where the actual explosion occurred. Our team came up with a creative way to restore power quicker than the 4-5 day outage. We decided not to wait for equipment for the electrical room completely, opting instead for a temporary solution to get power to the 3,000 servers. That solution involves using generator power for the next 10 -12 days until all the new equipment arrives to rebuild the electrical room for Phase 1. I explained that we expected to have a temporary solution in place by midnight tonight, with servers powered up tomorrow. The good news is that as you read this letter, the power is restored, and the temporary solution is in effect. Within the next two hours, the remaining 3,000 servers have power. We have overstaffed our data centers again to help during this initial power up.
This now leaves us facing step two of this process, which requires getting all of the equipment delivered and then rebuilding the electrical room to its original standard. To make the cutover to the rebuilt electrical room, the operations group believed it would take a maintenance outage of 24-48 hours. I have good news on that front. It's not perfect, but at present we now believe the maintenance window will be just 4-6 hours. That's still too long, and we will continue this week to find ways to reduce the time. Given that there will be some outage for the cutover, we will execute this step at midnight on a Saturday, either June 7 or June 14. We want to pick the most appropriate time to minimize impact to you.
I must admit that I am amazed. We are almost 18 hours ahead of schedule with this phase, thanks to our great suppliers and of course the great folks working here at The Planet. This could never have happened without the help of both, and I want to thank all of them.
There is still more work to do, but the progress is terrific. We will continue to work any and all customer issues, and we face the challenge of putting the permanent power fix in place for Phase 1. Nonetheless, there is still good news based on what I told you last night.
As each hour passes, we learn more and more. Please give us the time to continue our planning. We will provide you with information as we have it.
Until tonight's update ...
Douglas J. Erwin
Chairman & Chief Executive Officer

[PlayfulGod]

dang she beat me to it :lol:

[BadKitty]

good lord i didn't think i was gunna survive! Had to be heavily medicated to thwart of the DT's,



Or.....

I just went to work.

[agjse94]

:jump::jump::yahoo::yahoo::sbgrox:

[L♥VE]

OK guys! Thanks for the patience. We have moved SBG to h2 so we are not in the datacenter that had the explosion anymore. I think this was our best bet for the long term. Some may not be able to get here for awhile until thier providers update thier DNS. If you see the this message you are here!
We also now have an SBG mirror in case this happens again. Thanks again everyone, were baaaaaaaaaaaaaaaaaaaaack!

[L♥VE]

If SBG is slow are you are getting server busy messages try logging out and back on. You can also delete your SBG cookie:) It should help!